Feature List:

Kinetech delivers advanced IP features that streamline operations and enhance organizational efficiency. Unlike Centrex services designed for large companies, or IP PBX platforms originally designed for larger companies but scaled down to capture revenue from Small and Medium Businesses (SMBs), the service has been designed specifically to meet the needs of SMBs.

Scalable Cloud Communications

Business Continuity
  • NOC 24x7x365 Network Monitoring
  • Automatic backup- 6 USA data centers
  • Load sharing multiple carrier partners
  • Carrier Grade Tier 1 Network Providers
  • Redundant Connections and Systems
  • Disaster Recovery-Automatic call re-routing
  • Primary and Backup Circuits
  • Analog Line Backup Option
Centralized Monitoring and Quality
  • End to End QOS Management-Voice Priority
  • Traffic Shaping
  • Around the Clock Monitoring
  • Centralized Continuous Site Testing
  • Call Threshold Monitoring & Alarming
  • Written SLA-Guaranteed 99.999% Reliability
  • Continuous Statistics Reporting
Inbound/Outbound Calling
  • Keep Your Old Telephone Numbers
  • Line Pooling/Line Bursting- across sites
  • Multiple Company Identities- on one system
  • Multiple Auto Attendants-on one system
  • Direct Inward Dial Numbers-for each phone
  • Out of State Numbers-Give Local Presence
  • Time Based Call Routing-Day,Night,Holiday
  • Low International Rates
System Features
  • Emergency Service (E911)
  • Directory Assistance (411)
  • Multiple Auto Attendants and Ring Groups
  • 3 or 5 Digit Extensions
  • Intercom and Paging across all sites
  • Music or Customized Message On-Hold
  • Inbound Caller ID- Name and Number
  • Outbound Caller ID Name and Number
  • Call Recording
  • Station-to-Station Calling
  • Dial by Name
  • Centralized Receptionist(s) Stations
  • Outbound Call/Class of Service Restrictions
Phone Features
  • Courtesy and Duplicate Phones
  • Road Warrior- Home Office Phones
  • Voice Mail- with email delivery
  • Busy Lamp Field
  • Call Forwarding / Diversion
  • Call Logs: Missed, Dialed, and Answered
  • Call Timer
  • Call Waiting
  • Conference-3-Way
  • Transfer: Supervised and Blind
  • Call Hold
  • Call Park and Retrieve
  • Do Not Disturb
  • Hands-free and Headset Operation
  • Last Number Redial
  • Individual Ring Tones
  • Speed Dial & Contact Directory
  • Desktop Click-to-Dial
  • Time & Date Display
  • DTMF Pass-Through
Voice Mail
  • Message Waiting Indication
  • Voicemail Delivery to Email
  • Multiple Greetings
  • Fast Forward, Rewind
  • Pause, Replay
  • Message Forwarding
  • Voice Mail Distribution Groups
  • Name Announcement
Third-Party Integrations
  • Microsoft Outlook- Click to Dial
  • CRM- Sugar and others- Screen Pop
Unified Messaging
  • Voice Mail to Email Message Notification
  • Electronic Fax to Email
  • Instant Messaging/ Chat
  • Voice Mail to Text
  • Multi-Site Message Distribution
Unified Collaboration
  • Audio and Web Conferencing Bridge
  • Video Conferencing
  • Presence
  • Instant Messaging/Chat
Unified Mobility
  • Mobile Clients for IPhone, iPad, and Android
  • Softphones for laptops
  • One Number Find-Me/Follow-Me Routing
  • Voice Mail Delivery to Mobile Devices
  • Mobile Call Screening
  • Electronic Fax Delivery to Mobile Devices
  • Virtual Extensions
Mobile Device Support
  • Place/receive calls on your business system
  • Enjoy all the features of your deskphone
  • Present a Professional Image to your Customers
Multi-Party Conferencing
  • Audio and Web Conferencing
  • Meetings, Webinars, Training, Medical
  • Multi-party-Up to 99 participants
  • Scheduled and Ad-Hoc
  • PC Screen and Application Sharing
Digital Electronic Fax
  • Electronic Desktop Faxing
  • Integrated with Email
  • Files Converted to PDF
  • No Special Viewer Required
  • Optional Fax Scanner Supported
Analog Device Support
  • Analog Fax Machines
  • Overhead Paging Systems
  • Door Openers
  • Door Phones
  • Analog and Cordless Phones
Web-Based Administration
  • Administrator Portal
  • User Portal
  • Reception Center Console
Unified Call Center(ACD)
  • Multiple call queues
  • Multiple agents
  • Time of day and queue routing
  • Call recording
  • Supervisor modes
  • Statistics and reporting